Please be informed that Exitra Solutions will be carrying out planned network maintenance at the following date and time:
Schedule:
Date: Saturday, 14 Dec 2024
Time: 12:00 AM (Saturday) – 4:00 AM (Saturday)
Purpose:
Firewall firmware upgrade for MyCloud Virtual Private Server (VPS) Infrastructure.
This Planned Network Maintenance is essential for network improvement and enhancement to ensure high availability and reliability.
Impact:
Intermittent disruptions of Virtual Private Server (VPS) services.
Users will experience intermittent & interruptions on VPS services during the maintenance window.
Action Required From Customer:
Please help arrange at your end to avoid a critical workload during the above-said maintenance period.
Best Regards,
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Please be informed of the following unplanned system maintenance scheduled due to unforeseen issue and we need to ensure optimal performance and reliability of our services.
Maintenance Details:
Date: 9th November 2024
Time: 9AM – 3PM
Impact on Users:
During the maintenance window access to system/service will be intermittent.
Our team will perform post-maintenance checks to ensure all services are restored and functioning normally.
In case you experience any issues after the maintenance, please contact Support Team/Helpdesk.
We apologize for any inconvenience caused and appreciate your understanding and cooperation during this time.
Best Regards,
Please be informed of the following unplanned system maintenance scheduled due to unforeseen issue and we need to ensure optimal performance and reliability of our services.
Maintenance Details:
Start 18th October 2024, Time: 11PM
End Time: 19th October 2024, Time: 6AM
Impact on Users:
During the maintenance window access to system/service will be intermittent or unavailable.
Our team will perform post-maintenance checks to ensure all services are restored and functioning normally. In case you experience any issues after the maintenance, please contact Support Team/Helpdesk.
We apologize for any inconvenience caused and appreciate your understanding and cooperation during this time.
Best Regards,
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With reference to Malaysia’s Budget 2024 announcement by the Government on 13 October 2023, the Service Tax rate will be increased from 6% to 8% effective 1st March 2024 (“Effective Date”). Therefore, the service tax rate for the current services will be revised accordingly.
For enquiries, please reach out to our Sales Team at (03-27889308) from 9.00 am to 5.00 pm, Monday to Friday or email at sales@exitra.com.my
Best Regards,
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Please be informed that Exitra Datacenter will be carry Planned Network Preventive Maintenance during following date and time:
Schedule:
Date: Friday, 9 June, 2023 – Saturday, 10 June, 2023
Time: 10:00 PM (Friday) – 6:00 AM (Saturday)
Purpose:
This network preventive maintenance is necessary to ensure high availability and reliability in Exitra Datacenter Facilities.
Impact:
Interruption on your system access and services.
Customers may experience intermittent & interruptions on internet services during the maintenance window.
Action Required From Customer:
Please help arrange at your end to avoid critical workload during the above-said maintenance period.
Best Regards,
Kindly be informed that MyCloud always follows best practices from WordPress to serve you better in more secure hosting environment.
We strongly advise all MyCloud clients who used CMS WordPress, to ensure all their custom written applications and websites running on MyCloud hosting server are always updated to the latest supported version of WordPress (Current Supported Version 6.0 and above).
Reference for WordPress Supported Version: https://wordpress.org/support/article/supported-versions/
What Should You do?
Update WordPress version to current supported version 6.0 and above.
***Only client's website that using CMS WordPress under server IP 103.26.45.21 require to update***
Kindly check with your in-house webmaster/outsource webmaster/programmer regarding this matter.
For extra precautionary measures, we strongly advise our customers to perform a BACKUP on their critical data before performing any update to the WordPress.
Please do not hesitate to contact us by submitting your inquiry at https://mycloud.my/24x7x365-technical-support-mycloud-malaysia/ if you have any enquiries regarding this reminder.
Thank You.
Best Regards,
As part of the upgrade to our hosting platform, we will upgrade current server PHP version from 7.3 to 7.4 in our shared hosting environment at below scheduled date and time. PHP 7.3 reach End of Life on Nov 2021. There has been fixes and updates throughout the life cycle of PHP 7.3, these will stop.
It is now time to move over a new and more secure hosting environment no matter for your applications or our server.
Date: 9th May 2022 , Monday
Time: 06:00 PM – 08:00 PM MYT
***Only client's website that host under server, 103.26.45.21 will be affected***
As part of the upgrade procedure requirement, Web services will be shut off from services.
What Should I do?
As the upgrade is a major version change, we strongly advise all our clients to ensure all custom written applications and websites running on our server are fully compatible with PHP 7.4.
Kindly check with your in-house webmaster/outsource webmaster/programmer regarding this matter.
For extra precautionary measures, we strongly advise our customers to perform a BACKUP on their critical data.
Please do not hesitate to contact us by submitting your inquiry at https://mycloud.my/24x7x365-technical-support-mycloud-malaysia/ if you have any enquiries regarding this server upgrading exercise.
Thank You.
Best Regards,
https://www.mycloud.my
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As part of the upgrade to our hosting platform, we will upgrade current server MySQL version from 5.6 to 5.7 in our shared hosting environment at below scheduled date and time. MySQL 5.6 will reach End of Life on February 5, 2021. There has been fixes and updates throughout the life cycle of MySQL 5.6, these will stop.
It is now time to move over a new and more secure hosting environment no matter for your applications or our server.
Date: 6 January 2021, Wednesday
Time: 5:00PM – 7:00PM MYT
***Only client's website that host under server, 103.26.45.21 will be affected***
As part of the upgrade procedure requirement, both Web & MySQL services will be shut off from services.
What Should I do?
As the upgrade is a major version change, we strongly advise all our clients to ensure all custom written applications and websites running on our server are fully compatible with MySQL 5.7.
Kindly check with your in-house webmaster/outsource webmaster/programmer regarding this matter.
For extra precautionary measures, we strongly advise our customers to perform a BACKUP on their critical data.
Please do not hesitate to contact us by submitting your inquiry at https://mycloud.my/24x7x365-technical-support-mycloud-malaysia/ if you have any enquiries regarding this server upgrading exercise.
Thank You.
Best Regards,
MyCloud
https://www.mycloud.my
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